Effective Date: May 14, 2026
This policy outlines the technical and logistical framework for the delivery of physical assets from Lineage Lines Studio. By placing an order for a physical product (e.g., Legacy or Story Bundles), you agree to the following terms.
1. Production & Fulfillment Pipeline
All physical products involve a multi-stage production process:
- Artistic Conversion: Images undergo manual refinement (3–5 business days).
- Third-Party Printing: Once the digital PDF is finalized and approved, the high-resolution file is transmitted to our third-party printing partner for physical manufacturing.
- Assembly: Our partners handle the spiral binding and professional printing of your custom book.
2. Shipping Methods & Logistics
We utilize standard commercial carriers to fulfill physical orders once they leave the printing facility.
- Domestic Shipping: We currently ship to addresses within the United States.
- Tracking: A tracking number will be provided via email once the carrier receives the package from our printing partner.
3. Delays & Service Disruptions
While we strive for consistent delivery windows, Lineage Lines Studio is not liable for delays caused by factors outside of our direct internal control. This includes:
- Production backups at the third-party printing facility.
- Carrier-specific logistical delays or peak season congestion.
- Adverse weather conditions or national holidays.
- Incorrect address entry by the user at checkout.
4. Transfer of Risk & Responsibility
- Carrier Liability: Our responsibility for the physical condition and location of the package terminates upon successful transfer from the printing partner to the shipping carrier.
- Lost or Damaged Goods: Lineage Lines Studio is not responsible for packages that are lost, stolen, or damaged in transit.
- Claims: In the event of a delivery issue, the user must initiate a claim directly with the carrier using the provided tracking information.
5. Address Accuracy
The user is responsible for ensuring the shipping address is accurate and complete. We cannot redirect packages once they have entered the carrier’s network. Packages returned due to an insufficient address will incur additional shipping fees for a second delivery attempt.
Contact Information
For inquiries regarding the status of an existing shipment:
Email: hello@lineagelines.com
Location: Hurst, Texas, 76053